Privacy Policy

AskQ Home Solutions

Effective Date: 01/01/2026
Business Name: AskQ Home Solutions
Operating Address: 1600 N Main St. Suite A Wheaton, IL 60187
Privacy Contact: info@askqhome.com

1. About This Policy
   This Privacy Policy explains how AskQ Home Solutions collects, uses, shares, and protects your information when you visit askqhome.com or engage our public adjuster services.
   We’ve tried to write this in plain language. If anything is unclear, contact us at info@askqhome.com and we’ll explain.
2. Information We Collect
   Information you give us directly

Contact information: name, phone number, email address, mailing/property address
Insurance and claim information: carrier name, policy details, claim number, prior claims history, policy documents
Property information: descriptions of damage, photos and videos of your property (before, during, and after damage), property age and characteristics
Communication content: what you tell us during calls, in texts, in emails, and in meetings

Information we collect automatically when you visit our website

Device and browser information: IP address, browser type, device type, operating system
Usage information: pages viewed, time on site, referring website, links clicked
Cookies and similar technologies (see Section 9 below)

Information from third parties

Insurance carriers: documents and communications related to your claim
Public records: weather data, county records, permitting information that may be relevant to your claim
Referral sources: if someone refers you to us, they may share your name and contact information so we can follow up

3. How We Use Your Information
   We use your information to:

Represent you in your insurance claim, including communicating with your insurance carrier and preparing claim documentation
Communicate with you about your claim (calls, texts, emails)
Coordinate inspections, contractor introductions, and other services
Maintain records as required by Illinois public adjuster licensing rules
Comply with legal, regulatory, and tax obligations
Improve our website and services
Send service-related and (with consent) marketing communications

4. How We Share Your Information
   We do not sell your personal information.
   We share information only as needed:

With your insurance carrier and their representatives, as part of representing you on your claim
With contractors, only when you have agreed to a referral or introduction (and only the information needed for that contractor to evaluate the work)
With service providers who help us operate, including:

GoHighLevel (GHL) — our customer relationship management and communications platform
Our website host and WordPress provider
Email and SMS service providers
Analytics providers (e.g., Google Analytics, if enabled)
These providers process data on our behalf under their own privacy and security obligations.

With legal and professional advisors, including our attorneys and accountants, as needed
When required by law, including in response to subpoenas, court orders, regulatory inquiries (e.g., Illinois Department of Insurance), or to protect our legal rights

5. Communications and TCPA Consent
   By providing your phone number or email, you consent to receive communications from us — including calls, SMS texts, and emails — related to your inquiry, your claim, and our services.

Text/SMS: Reply STOP to opt out at any time. Reply HELP for assistance. Message and data rates may apply.
Email: Use the unsubscribe link in any email.
Phone: Tell us during a call or contact us at info@askqhome.com.

Opting out of marketing communications does not affect our ability to send you essential service communications related to an active claim.

6. Data Retention
   We retain your information for as long as needed to:

Represent you in active claims
Comply with Illinois public adjuster recordkeeping requirements (which generally require records be kept for a defined period after the claim closes — your attorney will confirm the exact period)
Defend against potential legal claims
Meet tax and accounting obligations

When information is no longer needed, we securely delete or de-identify it.

7. Data Security
   We use reasonable administrative, technical, and physical safeguards to protect your information — including secure storage, access controls, and encrypted communication where feasible.
   No system is perfectly secure. If a security incident affecting your personal information occurs, we will notify you as required by Illinois law (the Personal Information Protection Act, 815 ILCS 530) and any other applicable laws.
8. Your Rights
   You have the right to:

Access the personal information we hold about you
Correct information that is inaccurate or incomplete
Request deletion of information, subject to our legal and regulatory recordkeeping obligations
Opt out of marketing communications at any time

To make a request, contact us at [Insert privacy email]. We may need to verify your identity before fulfilling certain requests.
California residents
If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information we collect, the right to delete, the right to correct, and the right to opt out of sale or sharing of personal information (note: we do not sell personal information). To exercise these rights, contact us at info@askqhome.com.
Other state privacy laws
Some other states (Colorado, Connecticut, Virginia, Utah, and others) have privacy laws granting their residents similar rights. If you are a resident of a state with such laws, you may exercise those rights by contacting us at info@askqhome.com.

9. Cookies and Tracking Technologies
   Our website uses cookies and similar technologies to:

Remember your preferences
Understand how visitors use the site
Measure marketing performance (if marketing pixels are installed)

You can control cookies through your browser settings. Blocking some cookies may affect site functionality.
If we install advertising or remarketing pixels in the future (e.g., Meta Pixel, Google Ads, LinkedIn Insight Tag), we will update this Policy to disclose them and provide opt-out options.

10. Third-Party Links
    Our website may link to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies before providing information.
11. Children’s Privacy
    Our services are intended for adults — typically homeowners and property owners. We do not knowingly collect information from children under 13. If we learn we’ve collected information from a child under 13, we will delete it.
12. Updates to This Policy
    We may update this Privacy Policy from time to time. When we do, we’ll update the Effective Date above. For material changes affecting existing clients, we’ll provide direct notice.
13. Contact Us
    Questions about your privacy or this Policy?
    AskQ Home Solutions
    1600 N Main St. Suite A Wheaton, IL 60187
    Privacy Email: info@askqhome.com
    Phone: 630-827-8427